Job Summary:

Senior IT professional with 8 – 12 years of relevant IT experience and 5 years’ experience on the Sales / Service clouds platform Strong technical & architectural background & direct prior experience in Architectural role on Sales / Service Clouds transformation programs.

Solution architect for Einstein architect.

Experience & Knowledge:

Strong Sales / Service cloud platform knowledge (both functional and technical), including ability to bring best practices and experience from prior / implementations

Aware of Salesforce Sales / Service cloud platform limitations, able to challenge the vendor on platform limitations and proposed solution outlines

Strong technical and architectural background: knowledgeable in topics like identity and consent management, experienced integrating SALES

 / SERVICE CLOUDS in a complex digital landscape, enterprise architecture experienceAt least one implementation on CRMA Einstein Analytics implementation, POC, data collaboration etc

Great communication skills, both verbal as well as writing

Preferably certified as Salesforce Sales / Service cloud Consultant and/or Sales / Service cloud Developer

Supports Business Analyst, Project Manager and Delivery Manager on managing, tracking, and forecasting of solution development.

Familiarity with Philips digital landscape and experience/understanding of Philips platforms is preferredExperience with Agile & Scrum methodologies in an onsite/offshore delivery model

Must Have:

Excellent knowledge of SALES / SERVICE CLOUDSTeam spirit;

Strong communication skills to collaborate with various stakeholders.

Good time-management and stakeholder management skills.

Strong problem solving and decision-making skills.