Minium 5 years of experience in designing, developing, and implementing solutions Integration platforms

Design, develop and implement complex to very complex integration solution across

Work closely with US team to translate the requirements into feasible and efficient technical solutions.

Good knowledge of best practices in error handling, logging, and monitoring.

Good Knowledge about RESTful APIs and microservices architecture (Primary)

Ability to do data analysis and data verification process is preferred

Knowledge of core AWS services, uses, and AWS architecture is preferred

Support the development of templates and integration tools to continue to scale data integration activities

5 years of practical, hands-on experience maintaining large (250 agents plus), multi-site, complex contact center environments

5 years' experience supporting and enhancing enterprise-wide telephony and contact center solutions Genesys applications such as SIP, GVP, Dialog Flow, Designer, Recording Server, GIR, Feature Server (Voice Mail), CX Contact, etc.

Call flow design, script, and routing strategy

Networking Skills (TCP/IP, OSI Layers)

Interaction Routing (Dial plan, Interaction routing strategies/applications, etc.)

Knowledge about PBX, IP-PBX, IVR

Good Have:

Be highly accurate in activity assessment, effort estimation and delivery commitment to ensure all project activities are delivered on time without comprising the quality.

Strong ability to interact with end users directly & provide timely solutions to business requirements.

Strong communication and ability to work cross-functionally in a fast-paced environment

.Good understanding of Agile methodology