Team management skills and 1 Year of process management skill.

Basic experience of software testing or bugs handling.

Proficient working knowledge of MS Office or Google suite.

Advanced experience with JIRA or any other ticketing tool.

Sound experience of JQL or SQL.

Proficient knowledge of advanced excel techniques.

Proficient in data analysis and root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.

Sound knowledge of Operational metrics like shrinkage, utilization.

•Prior experience handling global stakeholders and driving projects/meetings.

Lead multiple operations teams. Manage governance. Mentoring and guidance

Have regular 1:1s. Poor performance handling

Manage the stakeholder relationships with various program leads, product and engineering teams as required

Develop subject matter expertise in the process.

Proactively identify and implement process excellence and tool improvement initiatives

Be able to achieve high program health by taking charge of the responsibilities end to end real time

Work allocation.  Meet/exceed the defined targets for the team (productivity, quality, SLA, efficiency and utilization)

Ensure process adherence . Manage attendance and availability

Process gap analysis and improvements. Engagement and motivation

High attention to detail. Excellent logical reasoning ability and bias for action.

Ability to identify and report high impact issues with minimal loss of time. High ability to reason and comprehend unclear issues.

High ability to read a complex, multipage Standard Operating procedure manual.  Basic understanding of quality and quality control.

High ability to perform repetitive tasks over a long period at a high level of accuracy and quality. Ability to memorize Engineering terminologies and project related details.