• • CTI Genesys voice (Inbound/Outbound), Multimedia (EMAIL, CHAT, FACEBOOK), Reporting (INFOMAT)
• CTI Technologies: 
  • SIP, Routing GVP, ORS, e-Services, WDE/IWS, GMS, InfoMart, CCPulse , Outbound, Routing via IRD, Composer
• Genesys Version: 8.5.x or 9

Genesys Log analysis and troubleshooting for Different Genesys Applications. (URS, ORS, SIP server

Strong Knowledge & Understanding of overall  Genesys Contact Center Technology across multiple functional areas (Voice,Email, Chat, Reporting). At least 5 years supporting Genesys Framework with Inbound Voice, Outbound and Multimedia. (A Must)

• Experience in Realtime Reporting  & CCPulse
• Experience in GVP
• Genesys Framework and SIP server deployment
• Genesys Voice Platform Installation and support.
• Genesys Outbound deployment and E2E testing for Installation and support.
• Working experience in handling Sev1 & Sev2 Incidents & Issues.
• At least 3 to  5yrs+ of work experience in Genesys Support & Implementation.

.

Process Skills:

•                Capable of analyzing customer requirement and design/Implement per project defined process.

•                Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.

•                Has ability to drive resolution of problems.

•                Able to communicate and present complex issues with assurance and confidence.

•                During troubleshooting calls have good skills in questioning, listening, ideas development, permission and rapport, and influencing. 

•                Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

• Experience in Realtime Reporting  & CCPulse
• Experience in GVP
• Genesys Framework and SIP server deployment
• Genesys Voice Platform Installation and support.
• Genesys Outbound deployment and E2E testing for Installation and support.
• Working experience in handling Sev1 & Sev2 Incidents & Issues.
• At least 3 to  5yrs+ of work experience in Genesys Support & Implementation.

.

Process Skills:

•                Capable of analyzing customer requirement and design/Implement per project defined process.

•                Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.

•                Has ability to drive resolution of problems.

•                Able to communicate and present complex issues with assurance and confidence.

•                During troubleshooting calls have good skills in questioning, listening, ideas development, permission and rapport, and influencing. 

•                Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.