Experienced Business Analyst needed for the for the following Lines of Business. Purchase 2 Pay, Order 2 Cash, HR, Contact Center

Mandatory experience in associated functional areas and process specialization. Must have worked in the applications mentioned below.

Should be able to create Requirements documents, process definitions, workflow diagrams, lead process mapping exercises, operational tasks. Minimum 5 years of relevant experience is needed.

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Line of Business Process BA

Function / Process Specialization

Applications

1

Purchase 2 Pay

Vendor Master data Purchase Requisition, PO, Invoice Processing, GRNI, Query Resolution and Payments

SAP, Ariba, Coupa, Kofax, Oracle, NetSuite, ABBYY, Kofax, and Work fusion

2

Order 2 Cash

Customer Master data, Credit assessment, Trade Compliance Sales Order, Sales Invoice, Query Resolution and Cash Application

SAP, Oracle, High Radius, FIS, Side Trade

3

HR

Talent Acquisition, HR Shared Services (HR contact center, onboarding, payroll, benefits)

SAP Success Factors, Workday, ADP

4

Contact Centre

Self-Service: Authentication, Password/Account Reset, General Status Inquiry (i.e., order, shipping, warranty, claim, case, ticket, etc.), Bill Inquiry, Address Change, Payments

Agent Assist: Start My Day, Start My Call, End My Call, Guide My Call (industry specific examples, banking account inquiry, payments, statement correction, stop payment, telco high bill inquiry, insurance claims, etc.)

Genesys, Salesforce, ServiceNow, custom apps (pre-sales team’s demo banking industry apps)

Operations: Post call disposition and notes, call reason identification and reporting, call variance identification and reporting, agent performance management