Experienced process analysts with mandatory experience in the following functional and process specialization. Must have worked in applications mentioned. Minimum 5 years of relevant experience is needed.

Functional/Process Specialization

? Consumer Banking

1. Customer Servicing – Handling of customer servicing requests across email, chat, social media channels for retail and wholesale customers.

2. Retail Lending/Mortgage – Streamlining originations processing by creating document data extractors, validations workflows and data entry to underlying LOS system for customer onboarding.

3. Cards and Payments – Handling of dispute and servicing requests for cards and payment channels. Understanding of requests and required investigation tasks. Chargebacks settlement and case creation for true disputes.

4. Loan Operations Collateral Management – Leveraging rule-based automation to verify the lien and filing of first lien on collateral where required by logging into UCC Lien Filing portal.

? Wholesale/Commercial Banking

1. Client Lifecycle Management – Identification of gaps across wholesale customer onboarding journeys

2. Trade Finance – Dealing with semi structured/unstructured documents like Bill of Ladings, Invoices, LCs, and others for processing of trade requests.

? ESG and Sustainability

- ESG Reporting – ESG reporting as per required SASB, TCFD standards. Includes understanding of integrations with underlying platforms and monitoring at regular intervals, notifying breaches and report formats.

- Sustainable Financing – Streamlining business banking sustainable financing journey by extracting emissions data from unstructured Annual Reports, and other emissions data from 3rd party data sources like S&P.

? Risk and Compliance

- AML Alerts investigation – Investigation of AML Alerts generated as part of customer screening and transaction monitoring and case enrichment. Preparing Suspicious activity report in case of true positives and case closure for false positives.

? Capital Markets

- Asset & Wealth Management – Wealth Manager Digital Assistant for lead generator, client reach outs, anniversary actions, pitchbook creation. - Brokerage Statements - Extract trade/holdings data from employee brokerage statements to be used in compliance, watchlist checks

Applications

? LOS Systems: Blacklight, Encompass, LoanIQ

? Core Banking: Temenos, Jack Henry, Finacle, FIS

? Screening systems: World Check, LexisNexis, Actimize