Technical Account Managers to join us on our journey to oversee and address our customers’ technical needs and make customer success the #1 priority. As a Technical Account Manager, you will be using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of the Ui Path suite of products. Job Responsibilities • Advocate for customer needs to overcome adoption blockers and drive new feature development with the Product. • Lead across multiple work streams and teams to maintain customer momentum. The Technical Account Manager will be an extended part of the client’s technical team ensuring automation solutions are running effectively. • Serve as a technical contact and augment our customer support teams. Assist customers in resolving their technical challenges including the provision of infrastructure installation, upgrade planning, and oversight. • Develop strategic relationships with key stakeholders to understand customers’ business needs and desired outcomes. • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance, and holding preventive care sessions. • Assist in technical support for customers to support pre-sales and post-sales processes. • Address all product-related queries on time Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved. • Provide Ui Path platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting. • Perform quarterly health checks and business reviews. • Assist in technical support for customers to support pre-sales and post-sales processes. • Address all product-related queries on time. • Hold educational and informational training sessions to enable our clients to use Ui Path products effectively.
Job Requisition
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Desired Qualification & Experience • Minimum of 7 years of professional experience in technical customer-facing roles • A background in programming is required, preferably .NET. Prior experience as Ui Path Solution Architect will be a big plus • Previous experience with UiPath and its products suite such as DU, Insights, AI Fabric, Automation Hub, etc. • SaaS and Cloud technical background with hands-on experience in digital technologies • Prior experience in technical support or technical consulting • Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security • Strong analytical and problem-solving skills • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption • Diplomacy, tact, and poise under pressure when working with customers and partners • Excellent verbal and written communication skills - English fluency is required • Computer Science degree (or equivalent) • Willingness to travel approximately 25% (on need basis/as required