Primary Activities:

•    Under general supervision, perform assignments of moderate complexity in the assigned Group.

•    Provide L2 level support for Functional as well as technical issues in Finacle CBS reported by L1 team or any other team.

•    Supporting the following Finacle Application modules

?    Branch Operations

?    CASA, TD, Loans, Trade Finance, CRM and Locker

?    Alternate Delivery Channels

•    NEFT/RTGS Process

•    SWIFT

•    Clearing

•    Utility Payments

•    Financial Inclusion Related

?    Product Fatal error analysis.

?    Review the Application logs

?    Finacle Core customization

•    Attend and resolve the customer calls/issues assigned to them from time to time.

•    Manage the application deployments as per the defined process.

•    Monitoring Application Services and availability 

•    Track and escalate the call to Service Providers, if the problem requires their assistance to resolve the call. 

•    Assignments require use of independent judgment to a moderate extent, application of programming /software principles, theories and its related concepts.

•    Primary Testing for the fixes received from vendor in T&D. 

•    Support bank in UAT for the fixes received from vendor 

•    Follow change management process and raise CMAs for movement to production for fixes / releases received.  

•    Carry out DC-DR activity as and when scheduled

•    Management of application trace file and log files to maintain sufficient space availability on application servers 

•    Participate in project review meetings.

•    Provide weekly updates to immediate supervisor.

•    Effective communication with immediate supervisor, peer group and counter parts. 

Candidate expected skills and competencies:

•    Expert knowledge of  Supporting Finacle 10.x

•    Comprehensive understanding of Finacle operations.

•    Strong analytical and proven troubleshooting skills. Must be able to identify, troubleshoot and resolve system and application outages.

•    Must have automation background and write scripts to replace any repetitive manual tasks.

•    Strong Unix skills and knowledge of Linux OS.

•    Designed and developed menu driven utilities.

•    Tactical Orientation

•    Communication and Presentation skills

Other Job Requirements

•    Flexibility to work on non-traditional hours/shifts

•    Adherence to shift timings.

•    Working onsite in client location

•    Quality and time conscious.

•    Respects and follow company’s values and business guide lines