Required Technical Knowledge/Skills:
- Experience doing Production Support , Application Releases for MSSQL
- Experience patching RDBMS (MSSQL)
- Strong analytic skills , result root-cause oriented troubleshooting
- Strong knowledge on governance, server build and administration of IT services in cloud based environments
- Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.
- Able to work autonomously and as part of a team using strong analytical skills
- Be service oriented, customer focused, positive, committed and have an enthusiastic “can do” attitude.
- Be willing to do shift work and some weekends. Also be on call or attend incident calls outside office hours at short notice.
- Hands on experience providing Second level support for MSSQL
- Hands on experience providing Second level support for MS SQL High availability technology (Real Application Clusters.
- Provide high quality ,balanced analysis and advice on a range of issues of considerable complexity within specified SLA
- Take principal responsibility for the identification of key methodological or process issues in the team
- Good aptitude in comply with ITIL framework (Incident Management, Change Management,),
- Understanding of Business Continuity requirements
Other Value-Added Competencies:
- Analytical thinking and strong diagnostic information gathering
- Hands on experience providing First Level support for MSSQL
- Client-oriented, strong communication and organization skills
- Initiative and multitasking
- Multi-cultural environment (SG, HK, JP, FR, UK, IN,JP)
- Team Player
- Ability to work under pressure
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