Job Title     : Online Sales & Customer Engagement Executive   
Experience : 4-8 Years
Location     : Chennai      

Job Description :

• Respond quickly and accurately to customer enquiries via chat, whatsapp and audio/video call.
• Be up to date with the products, policies and services offered 
• Follow through on customer enquiries in pursuit of order fulfillment
• Focus on customer care and experience by building a relationship with customers, understanding needs and tastes
• Supporting customers before, during and after the purchase process
• Ensure customer delight through high quality interactions at every touch point

Requirements

• A proven track record of 1–2 years in customer support or sales is essential, with preference given to those with luxury service experience
• Excellent language skills to reflect the brand’s luxury positioning
• Excellent written communication
• Genuine interest in people and in serving customers with attention and care
• Soft skills, such as people skills and conversational ability
• Flexibility in working days and hours
• Familiarity with social media, and MS Office tools such as Word and Excel