Job Title      : Support Specialist
Experience  : 5-8 Years
Location      : India

Job Description : 

Analyst/Associate in AppBank, the Technology Division’s “Run-The-Bank” production management organization in customer. Specialist role in the production management function for technologies and systems that support the Firm’s various business functions. 

RESPONSIBILITIES: 

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis 
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree (U.S. or equivalent) and Five (5) years of software development experience 

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:

• Computer Science concept of Data Structures in practical use cases
• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
• One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
• One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2 

OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )

• Experience in the Financial Service Industry
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud 
• Degree in Computer Science