RESPONSIBILITIES

1. Build and manage strong and lasting client relationships during the entire client lifecycle. Maximize testimonials and client referrals and minimize client attrition
2. Promote teamwork with providers. Provide the practice owners and office staff with a Single Point of Contact (SPOC) to EHR developers, training staff, and RCM analysts
3. Help practice owners reach their business goals using Vericle software and services:
   1. Improve client profitability, including RCM, office workflow, compliance, EHR configuration, patient scheduling, and patient care documentation
   2. Discover and troubleshoot client practice management and RCM problems
   3. Teach practice owners how to use Vericle’s embedded analytics and 3-rd party apps to improve office profitability, patient flow, compliance, and billing processes
4. Build state-of-the-art Client Relationship Management (CRM) processes and systems to improve the professionalism and scalability of Vericle systems and services.

QUALIFICATIONS

1. 5+ years of Client Account Management for a medical billing BPO
2. Experience in managing multiple healthcare provider relationships in US
3. Knowledgeable in healthcare insurance policy concepts.
4. Familiar with US medical insurance industry and insurance claims processing cycle
5. Knowledge of ICD-10, CPT, and HCPC 
6. Understand CMS-1500 and UB-04 claim formats
7. BSc in computer science or other related courses

SKILLS 

1. Solid problem-solving and learning skills
2. Commitment to and expectation for teamwork
3. Excellent verbal and written communication skills 
4. Comfortable at conflict resolution
5. Comfortable at managing multiple high priority projects

SURVEY QUESTIONS:

1. How will you establish a strong and lasting relationship with the clients without compromising the core values of the company?
2. How will you deal with an overly critical client?
3. What is your management style and what is the success rate with your previous team?
4. What is better, a larger number of clients with small revenue or smaller number of clients with more revenue?
5. What skills have you learned in the past 12 months? Include any skills, not just the professional skills and the way you acquired them. How do these skills help you?
6. What is your current compensation structure and how do you see yourself in the next 5 years?
7. If we discover that we are a good match together - when would you be available to join our team?