Job Title      : Delivery Manager
Experience  : 15-20 Years
Location      : Hyderabad, WFO

Job Description :

Role :

This is a leadership role responsible for establishing and maintaining quality standards across multiple lines of business within a large client-centric environment.  This role oversees and directs large Quality Assurance (QA) teams supporting client operations, testing in a fast paced factory based delivery model, ensuring the delivery of high-quality services and solutions that meet and exceed client expectations. The program manager drives a culture of quality, continuous improvement, and client satisfaction across diverse teams and projects, acting as a key point of contact for client.

Experience : 

• 15+ years of progressive experience in Quality Assurance, with a significant portion in a management or leadership role.
• Proven experience leading and managing large, diverse QA teams in a complex,
• product rollouts, client-centric environment across multiple lines of business or diverse projects. Should have overseen large teams (100+ resources) and managed multiple projects simultaneously.
• Strong understanding of various QA methodologies (Agile, Waterfall, etc.) and testing techniques.
• Experience with various types of testing (functional, automation, performance,security, etc.)
• Experience in delivering mobile application testing and automation testing projects.
• Proficiency in using various QA tools and technologies (e.g., test management tools, defect tracking systems, automation tools).
• Data analysis and reporting skills.

  Responsibility :

• Proactively engage with client leadership and program managers (PGMs)to understand quality expectations and
• Create plans to meet client needs and contribute to overall objective and help meet the OKRs.
• Also act as the point of escalation for client concerns.
• Establish strong working relationships with client stakeholders (e.g., project managers, Engineering teams) to understand their needs and expectations.
• Develop and implement comprehensive strategies aligned with business objectives, OKRs and client requirements across multiple lines of business
• Review quality metrics and reporting mechanisms across operations and testing teams
• Drive a culture of quality and continuous improvement within the managers and leads on the ground
• Analyse data to drive process improvements, lead quality initiatives and promote proactive quality practices within the team
• Ensure QA processes comply with guidelines and client requirements. Oversee audits, quality reviews and ensure defect prevention strategies are in place
• Establish quality metrics, key performance indicators (KPIs), and reporting mechanisms to track and measure quality performance.
• Ensure QA processes are documented in ENGWIKI, consistently applied, and regularly reviewed and updated.
• Monitor the progress, identify risks and issues, and implement corrective actions as needed.
• Optimize the use of QA tools and technologies to enhance efficiency and effectiveness.
• Prepare and present reports in MBR with all PGMs, QBR with leadership and present strategic testing plans, Milestones achieved and performance metrics
• Manage team performance, workload, and foster collaboration and knowledge sharing culture within the team
• Provide clear direction, set performance expectations, and provide regular feedback and performance evaluations.
• Bring thought leadership working with practices, stay updated on industry best practices and emerging trends in quality assurance