Job Title      : Dynamics F&O Support Consultant
Experience  :  5-10 Years
Location      : Bangalore

Job Description :

Technical Skills:

• A minimum of three years’ experience working with Microsoft Dynamics Finance and Operations.
• Proven functional experience in the resolution of Production and Warehouse incidents plus other AX modules, SCM and Finance.
• AX2012 and AX2009 experience is desirable
• Microsoft Dynamics accreditation preferable, with exposure to the management and resolution of D365 F&SC tickets being essential.
• Project Management and/or Delivery experience would be beneficial to the role.
• Proven ability to deliver high quality support to customers in line with SLAs.
• Strong written and verbal communications skills.
• Proven ability to pick up new concepts and technologies. (Experience in Power Platform and Azure integrations will be a key part of the role going forward.
• Experience in Dynamics ISVs and working with third part support teams is desirable
• ITIL knowledge and accreditation is desirable. Internal training course content can be provided as part of ongoing learning and personal objectives
• Business and requirements analysis.
• Effective problem solving and analysis skills.
• Excellent telephone manner and both verbal & written communications skills.
• Effective listening skills with a high level of attention to detail.
• High degree of insight and practical skill.
• Team-oriented; willing to align work with team’s priorities and goals.
• Able to assist Team Leaders in the co-ordination of issues and Onboarding activities.
• Able to influence, negotiate and build consensus.
• Strong time management skills and multitasking abilities.
• Being able to work on own initiative with a minimum of guidance.
• Ability to think clearly under stress.
• Clear and effective communication.

Responsibilities

• Investigate and resolve Incidents and Problems relating to the Dynamics 365 Finance and Supply Chain product (and all related Microsoft Dynamics F&O and AX systems as required).
• Communicate and trouble-shoot Incidents and Problems alongside third party providers where required in a timely and professional manner through to resolution.
• Provide Consultancy as required for customers including the provision of advice and Change where required.
• Ensure support calls are logged and the resolution is documented on the support site.
• Take ownership of user problems and be proactive when dealing with the issues.
• Redirect or escalate support requests to the appropriate member of staff or Microsoft
• Provide support to existing clients and internal users.
• Proactively provide information to users on the progress of outstanding support calls in a professional and timely manner.
• Develop effective relationships with the company’s customers, suppliers, partners and internal stakeholders.
• Work on investigating and providing resolutions to customer and internal support cases and effectively manage and prioritise these using support systems.
• Adhere to the Change Control policy.
• Be available to assist outside of UK working hours where required for high priority Incidents
• Provide support for the P1 “Out of Hours” process as part of an on-call support rota