Job Title        : Microsoft Exchange Server L2 Administrator
Experience    : 5-7 Years
Location        : WFO

Description : 

Administration and Support:

• Manage and administer Microsoft Exchange Servers and related technologies.
• Provide day-to-day on-call administration support.
• Monitor and resolve issues related to Exchange mailboxes, message tracking, and transport logs.
• Perform routine server maintenance, including backups, security checks, and restoring files.
• Configure and maintain Exchange server software and related components.

User Management:

• Create and manage user accounts and mailboxes.
• Perform mailbox moves and restores.
• Manage file sharing permissions and monitor mailbox quotas/space.
• Monitoring and Troubleshooting:
• Monitor server performance and run routine diagnostic tests.
• Respond to and troubleshoot incidents to avoid potential system/network backlogs.
• Monitor Exchange message queues and resolve non-deliveries.
• Documentation and Automation:
• Create and maintain documentation for processes and procedures.
• Develop scripts to automate tasks and improve efficiency.

Skills and Qualifications:

• Technical Skills:
• Proficiency in Microsoft Exchange 2010/2013/2019, Active Directory, Windows Server 2008/2012/2019.
• Knowledge of clustering, DAG replication, and high availability technologies.
• Experience with monitoring tools like Microsoft SCOM and ticketing systems.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Good time management and customer service skills.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3+ years of experience in managing Windows servers and Exchange environments.
• Relevant certifications such as MCSE, MCSA, or ITIL are preferred.